The IT Applications manager is responsible for handling the operational support, maintenance, and development activities for healthcare business applications. Responsible for working closely with various hospital team members in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies. They act as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates. Also manages the release process for applications which includes effective department wide and end user communication. Will lead a team of IT specialists responsible for implementing and upgrading system hardware and application software. This position will also manages service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications. The manager keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry and maintains a strong understanding of technology and its application to achieve business objectives.
Licensure, Certification, or Registration Requirements for Hire:
Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable.
Maintain required Epic certification for appropriate role.
Five (5) years’ experience in relevant IT field and three years of leadership experience.
Ten (10) years’ experience in relevant IT field and five years of leadership experience.
Previous Epic experience in the training, build, and/or support of the Epic systems electronic health record suite preferred.
Healthcare experience desired.
Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval. Work experience must be specific to role)
Bachelor’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program or an equivalent combination of education, training, and/or experience.
Master’s Degree in Computer Science, Information Systems, Business, or Engineering from an accredited program.