At least 10 years’ experience of enterprise support, architecture and design of Cisco UC and IPVC
Extensive experience with Cisco VoIP and Video platforms required; CUCM, CUxN, Voice Gateways, CUMP/Webex, CER, Feature Servers, Application Servers, Media Servers and Video devices etc.
Hands on experience in VoIP and Video technology protocols. SIP, SS7, RTP, TLS, SCCP, H.323, MGCP, H.264, ISDN, CAS.
Hands on experience with Cisco UCCE/PCCE design, implementation, operation and troubleshooting
Hands on experience with UCCE scripting, and WFM/QM operations
Strong technical understanding and experience with Cisco Contact Center solutions and knowledge of UCCE, PCCE and UCCX
Experience with Cisco B/C serious UCS servers and UCS Manager
Experience with VMWare ESX 5.x and 6.x
Hands on experience with data networking skills required including; IP & Ethernet routing and switching based network design, testing and implementations with in-depth knowledge of the OSI seven layer model and in depth familiarity with industry protocols including IP, MPLS, OSPF, BGP, L3 switching, STP, 802.1Q.
Support systems for network management including a working knowledge of SNMP, Voice technologies and services including VoIP, PBX, PRI, ISDN, ACD, call recording, voicemail, conferencing, and CDRs
Understands switching, routing, QoS and how they affect voice traffic and call quality
CCIE Collaboration certification is preferred
BS in related field preferred or equivalent combination of education and experience